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This website versa-it.com states the following, "Bring in your computer for immediate service." We viewed that the website also said " We will diagnose any hardware issues or troubleshoot all of your software problems." It also said " Serving all major brands of Windows PCs and Apple computers. Schedule an appointment with a service advisor and well come to your home or place of business. The best part is that we do not charge any travel fees. Most appointments can be made same day. Plans offer the best solution for small businesses that need comprehensive."